Money – The Generational Divide

Money – The Generational Divide

My college-aged son was traveling last month with a bunch of friends.  I asked him how they managed to equitably share all the trip expenses (thinking that the credit card I gave him before he left for school probably took the brunt of it).  His reply?  Venmo.  Sorry,...

Collect Past Due Invoices & Have Your Patients Thank You

I am an office manager at a family and cosmetic dental practice in Washington State. Until the fall of this past year, I was spending a significant amount of time each week managing accounts receivable—preparing, sending and coordinating bills with patients. Part of...

A Preventive Approach to Accounts Receivable

“An ounce of prevention is worth a pound of cure.” -Benjamin Franklin When measures are taken in the dental, medical, and veterinary industries to prevent diseases, rather than to cure them or treat their symptoms, we call this “preventive care”. The notion is...

Medical Credit Cards or Doctor-Provided Financing? Two Very Different Approaches to Making Health and Pet Care More Accessible

What are Medical Credit Cards? Medical Credit Cards are broadly available, yet often not well understood. They differ from regular credit cards in that they were designed to be used to pay for specific medical procedures. In those instances where more cost effective...

Are You Interested in Making Your Vet Practice More Profitable in 2014?

Cultural Currency has the Power to Change Everything. Several years ago I visited the Design Museum in London. At the time there was an amazing exhibit being staged called the Currency of Culture. Unlike the traditional definitions of the word currency, this referred...
Improving capture rates yields higher profit

Improving capture rates yields higher profit

I met with a dental surgeon last week who stopped accepting insurance coverage for his patients 18 years ago. Why did he make that decision? He had found that: Insurance reimbursement rates declined every year without regard for persistently rising costs No matter...